Frequently Asked Questions

Have you got a question?

Here are some of the most common questions asked by patients, along with answers. We hope these Mernda Village Medical Centre FAQs provide you with the information you’re after. For further advice, contact us directly.

Mernda Village Medical Centre FAQs Menu

Questions

• How do I make an appointment at Mernda Village Medical Centre?

  Mernda Village Medical Centre offers online and phone booking for your convenience.

  Visit our contact page or call (03) 9216 2600 to schedule an appointment with one of our experienced health care providers.

• What type of appointments can I book online?

  The following types of appointments can be booked online with your preferred GP or specialist:

  • standard appointments
  • long appointments
  • phone consult
  • COVID and flu vaccine appointments, and
  • travel consultations.

  BOOK ONLINE

• What types of medical services do you offer at Mernda Village Medical Centre?

  The following types of appointments can be booked online with your preferred GP or specialist:

  • COVID vaccines and flu vaccines
  • travel medicine and travel vaccinations
  • Implanon/Mirena (contraception) insertion/removal
  • contraception advice
  • 24-hour blood pressure monitoring
  • iron infusions
  • anti-wrinkle treatments
  • skin checks and mole checks

  SERVICES

• How much do appointments at Mernda Village Medical Centre cost?

  Our transparent fee structure ensures you have a clear understanding of the cost of your health care upfront.

  See our Fees page for specific information on fees, rebates, Medicare Safety Nets, and out-of-pocket costs.

  Please note, there is no bulk billing after 6 pm on weekdays or for weekend appointments, including children’s appointments.

  FEES

• What hours are Dorevitch Pathology Mernda Open?

  We are lucky enough to also have a Dorevitch Pathology location on-site with us at Mernda Village Medical Centre.

  This site also has the following specialised collections:

  • Glucose Tolerance Test (GTT)
  • Electrocardiogram (ECG)
  • Ambulatory Blood Pressure Monitor (ABPM)
  • Breath Test (Urea) – C14
  • Drug Screen (Urine)
  • Holter Monitor
  • Non-invasive Prenatal Test (NIPT)

  Opening hours

  Day	Hours
  Monday	08:30–13:00, 14:00–17:00
  Tuesday	08:30–13:00, 14:00–17:00
  Wednesday	08:30–13:00, 14:00–17:00
  Thursday	08:30–13:00, 14:00–17:00
  Friday	08:30–13:00, 14:00–17:00
  Saturday	CLOSED
  Sunday	CLOSED

• How much are repeat scripts?

  Mernda Village Medical Centre offers a set fully private $30 fee for a repeat script.

  This assists patients in getting medical treatment from their doctor and is all done via the online booking system.

  ONLINE $30 REPEAT SCRIPT

• Does the clinic provide assistance for patients who are deaf or have a hearing or speech impairment?

  Absolutely.

  The Medical Centre ensures that patients with hearing or speech impairments receive the support they need for effective communication during their visits.

  We utilise the National Relay Service (NRS) to facilitate communication for patients who require these services, ensuring they can access our healthcare services without barriers.

• Do you provide interpreter services for non-English speaking patients?

  If you require an interpreter, please inform us at the time of booking your appointment. You can also mention your need for an interpreter when you arrive at the centre.

  Our staff will arrange for TIS National to provide an interpreter in your language, either in person or over the phone, depending on the availability and your preference.

• How does Mernda Village Medical Centre tailor health care for patients?

  Mernda Village Medical Centre prioritises patient-centred care by offering a variety of delivery options, including telehealth, face-to-face appointments, home visits, and automatic reminders.

  See our services page for specific information or contact the centre.

  LEARN ABOUT OUR TAILORED CARE

• Does Mernda Village Medical Centre offer after-hours services?

  Yes.

  We have contracted DoctorDoctor locum service to provide out-of-hours care for the centres registered patients.

  You can contact DoctorDoctor by telephone when we are closed on: 03 7038 4703.

  CALL A LOCUM

• What is the procedure around getting results

  This practice uses an automated SMS reminder system to communicate with patients regarding their results.

  For clinically significant results, you will receive a phone call from one of the practice nurses on behalf of your doctor

  In line with the commitment to exemplary care and confidentiality, we recommend scheduling a follow-up consultation one week post any investigations or tests unless you’ve been given alternative instructions.

  CALL THE CLINIC